Signature problems: link not working, signed copy missing, wrong date
PDF Docs, Invoices + eSignatures · Updated
Short answer
"Document unavailable" means the signer has already signed, or everyone has. If the signed copy is missing, check the column chosen under More options and that the board has a file column. Dates follow the time zone of the person making the document.
| What you see | What to do |
|---|---|
| Signer says the link does not work | "Document unavailable" means they or everyone have already signed |
| Signed copy not on the item | Check the column under More options, and that the board has a file column |
| Date is a day off | Dates follow the monday profile time zone of the person making the document; for automations, the person who connected the app |
| Wrong number of signers | Signature fields must be in the main text, not a header or footer |
| Automation will not send | It needs exactly as many email addresses as the template has signers |
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