An email or signature request didn't arrive: how to fix it
PDF Docs, Invoices + eSignatures · Updated
Short answer
Check that Gmail is still connected on Send an email, that the address is right, and ask the recipient to look in spam. For signature requests, press Remind in History to send the link again.
- Someone left the company? Their Gmail may have been disconnected. Connect another account under Gmail accounts.
- A field with a space, like
{{Item.Due Date}}, stops an email being sent. Use{{Item.Due_Date}}. - Attachments over 20 MB cannot be sent.
- Automations use the Gmail connected inside the recipe, not the one in the app.
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