Troubleshooting

Time is read-only, a page is missing or a timer ran too long? Start here.

1 min read

Why is this time read-only?

The note above the calendar says which of these applies:

  • The period is submitted or approved. Withdraw it in My time → Submissions, or ask your approver to reopen it.
  • The dates are in a closed billing period. Ask an admin to reopen it or add you to Exempt people.
  • The time is further back than the days-back limit in Settings → Timers.
  • The time is in the future and future time is blocked.

I can't see Team timesheet, Rates or Settings

Those pages need a permission. Ask your Jira admin for the one in Permissions.

A timer ran too long

A timer longer than your working day is flagged “still working?”. Press Stop & log and correct the time before saving, or Discard it.

Google Calendar won't connect

Finish the Google sign-in window, then press Check again on the Google Calendar card.

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