Troubleshooting

An export failed, ran out of time or left something out? Start here.

1 min read

The PDF couldn't be attached

You need permission to add attachments to the page you export from. Ask a space admin, or export from a page where you can add attachments.

The export ran out of time or is too large

Export fewer pages (use Choose pages… or labels), or use smaller images. PDF/A exports are limited to 250 pages.

Some images or pages are missing

The finished dialog lists anything left out: images that were too large, and pages that were deleted, are drafts, or that you can't view.

I can't see Manage templates

Templates, brand and the Export API are for Confluence administrators only.

The render service could not be reached

Try again in a few minutes. Admins can check Render service on the admin page. If it says it isn't reachable, contact support@fortimus.co.

Still stuck? Email us a screenshot and your board link, or book a 15-minute call.